Os principais benefícios da ITIL®

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1. Valentina disse:

   21/07/2014 às 11:00

   You asked: I continue to wonedr how best to map these IT service management concepts from the corporate culture to the work I do in a school district. In the UK we at Becta (the government agency which supports all four UK education departments in their strategic ICT developments) have been through this process with the ITIL resources and produced the which takes the ITIL processes but translates them to a (UK) school context. We’re seeing increasing take up over here it would be interesting to hear whether you feel these have value in the US? All of the documentation is available from the website if you’re interested.

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